Contact
Contact Form
Administrative Office
UBMD Orthopaedics & Sports Medicine
4225 Genesee Street, Suite 400
Cheektowaga, NY 14225
Telephone: 716.204.3200
Administrative Fax: 716.204.4061
Medical Records Fax: 716.204.4337
Toll-Free Billing Inquiries: 888-608-0322
Phone Hours
Main Line, Physician Offices & Billing Office:
Monday–Friday: 8:00 AM – 4:00 PM
Lunch Break
Our staff typically takes lunch from 12:00-1:00 PM.
During this time, call volumes may be higher and you may experience an extended wait or need to leave a voicemail.
During Business Hours
Voicemail: Messages left between 8:00 AM and 4:00 PM are typically returned within 24 hours—often sooner.
Patient Portal: For non-urgent questions, you can also send a secure message through the Patient Portal, which is monitored throughout the day.
After Business Hours
Calls made after 4:00 PM are routed to our answering service.
Non-Urgent Matters: Leave a voicemail to be returned on the next business day.
Urgent Concerns: Remain on the line to speak with the on-call provider.