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Testimonials

Patient Success Stories

Testimonials

The doctor & his assistant were very knowledgeable and they helped me understand my problem.

Very organized visit. Everyone acted in a professional and courteous manner.

The staff was very kind and welcoming. The attention to my problem was very well discussed and an MRI was done the next week, skipping the therapy process. I am in need of a new chiropractor and I believe all my medical needs can be achieved at UBMD. I feel great about the future going ahead with my neck issues. Thank you.

Best experience ever! Although this is a busy office, I was seen quickly and efficiently. The office staff are all very friendly and professional. Meeting with Dr. Boyle was a pleasure.

I was in tremendous pain from a previous shoulder injury. Dr Fineberg’s team was able to get me seen quickly and treat my shoulder. The experience at UBMD Ortho was and is always professional and courteous

When your head gets rattled, it’s hard to understand or identify its effects. Had a great experience in an attentive atmosphere where my issues became the focus to be solved. Felt very casual and relaxed with a promising focus on a path for recovery. Left my visit with a much better understanding of my situation. That to me is both a relief and a positive direction to focus on! Thanks guys!!

“I brought my mother Bonnie into the Orchard Park, urgent care office for an issue with her knee. She received such great care from all the staff starting from the front desk , to xray and Nate the PA who was very kind. I work in healthcare as well and I know these are very tough times and I really appreciate the compassion and everyone’s professionalism. Thank You all again!”

From the when you walk into the office you are taking care of very nice staff very clean the doctor ask question listen to you tells what can be done to fix the problem wish there were more doctor like him very caring great job.

Wonderful service. Friendly, quick, and helpful.

My patient experience at UB Ortho was excellent. I had the opportunity to fill out all my paperwork online prior to my appointment. Registration was prompt and friendly. My x-ray was on schedule and then taken to an exam room. Exam was thorough and informative, and my options explained. I was treated and am feeling good, shoulder pain relieved. I strongly recommend UB Ortho

They treated my son quickly and provided the information in a way that he could understand.

“Dr Boyle is a caring and compassionate doctor. She takes time and listens to your concerns and is a down to earth doctor. I am so happy she did my total knee replacement. Her staff is as nice as she is. I would recommend Dr Boyle and her staff.”

I was so happy to hear the doctor say “your bone is completely healed”. The staff is awesome.

Everyone was very professional and congenial. It was a learning experience. Thank you.

Was treated by Kelly Jordan, PA, in an expertly manner. She is always pleasant besides being efficient! Once again, thank you Kelly for a “job well done”.

Monica Metzger was superb and took great care of my hand sprains. Highly recommend her!

Appointment was scheduled fast – 3 days! There was no wait upon arrival. The Dr was fantastic. No pain at injection site. Very nice!

The office is clean and well organized. The radiology tech was efficient and polite. The wait time was relatively short. The PA listened to the history and asked pertinent questions. He did a thorough examination and then brought in the physician who discussed the impressions. Each was very professional.

“I found the office to be very well organized. The staff were all extremely helpful. My treatment was a great relief.”

What a nice group of people. Patient, caring, kind and knowledgeable. First class service because they know if you are there, something is hurting. They accommodate without making you feel worse. The medical staff is kind and explains what they are doing. I am glad I went here, everyone was very trustworthy.

Within minutes of appointment I was taken in. Very professional staff. Everything was explained in plain English so that I understood my prognoses. Very happy with my journey through this difficult time.

It was a very informative visit that, was professionally conducted by a knowledgeable staff.

I was seen promptly by the doctor and all questions and concerns were answered.

My experience at UBMD’s facility in Orchard Park was just the way I like any medical visit. Quick, simple, and on time. I didn’t have to wait in the office for more than 5 minutes before being seen. And the receptionist for the main office and for Doctor Phillips were kind, courteous and extremely helpful. Thanks for the great experience.

I just love this center. From the receptionists when I entered continuing to Dr. Phillips, his assistant and Dawn. Professionals who treat you well and explain everything so when I left I had no questions as to my upcoming treatment. And, everything was handled in a timely manner.

Had my 3 month follow up after shoulder surgery. Very impressed with the facility and staff. Professional and caring. They always take a personal interest in me.

After a short wait in the waiting room, I was taken back to the suite and assigned a room. I had a brief wait for the doctor, who sent me for X-rays. There was a short walk to the X-ray suite right down the hall, which was very convenient! I was taken right back to my assigned room and the doctor came back and gave me my diagnosis based on those X-rays. The whole visit was less than an hour, well done to all involved! Thank you for valuing my time!

“I just had my visit to the Harlem Rd office last week and the past 7 years of my associating with them it has always been a pleasure, very good people. Dr Ritter and his staff are great. Thank you.”

Very knowledgeable and courteous. Friendly. Helpful. Would recommend this office to everyone.

Excellent service, efficient and effective handing of situation. I am well pleased.

When I arrived I immediately was greeted by a very pleasant and helpful young lady at the front desk! From there I was escorted to X-ray and was handled with such care then taken directly back to a room! The resident doctor was great and then in walks Dr. Rachala! He makes you feel so at ease and explained what was seen on your X-ray making sure your mind is at ease! He’s the BEST!!

“I would like to extend my heartfelt appreciation and gratitude to Dr. Geoffrey Bernas, Travis Schake, PA and Scott Dinse, PT and his entire team for the wonderful care you all have shown to me over the past 10-months. I am looking forward to getting back on the golf course in the next couple weeks.”

“UBMD Ortho & Sports medicine on Abbott Rd in Orchard Park is the greatest office to be treated at. I am honored to be treated at this office, they always treat me with a the best intentions and highest respect. Bless God for such a wonderful medical facility. Thank You.”

This was my first time. It was a great experience. Didn’t have to wait long, Dr. very friendly, patient, and helpful. Gave me the option of getting treatment right then and there instead of making another appointment.

The office and team are always pleasant and on time which makes our day go even better. Thank you.

1st time patient. Found the entire staff to be quite compassionate, knowledgeable, courteous, and very caring. The entire process was swift, and very smooth. With no long waits.I will be quick to referr this clinic to others, and should the need be, return here myself for an injury!

“After a year of different doctors and treatments in my hometown i decided to give UBMD Ortho a try. After my first appointment that only took 1 hour, I was diagnosed and had hip replacement surgery scheduled. Thank you for the help.”

Very professional experience, from the front desk to the nurses and provider. I would highly recommend you!

“As a former, retired healthcare professional, I would like to commend Dr. Bisson and his entire staff for their expertise, courtesy and professionalism. A big shoutout and thanks to Kelly Jordan, PA, and her skillful way of explaining, in detail, her knowledge base of my shoulder issues. The ease in which she delivers care is impressive.”

The entire process from making the appointment to the actual visit was the best experience I have ever had with a Physician’s office. They we’re respectful of my time and provided courteous, friendly and competent service. Would highly recommend to anyone.

Got ankle pain and shin pain from running. They were great at getting me in right away.

It was nice to see what was wrong. I have seen at least 7 or more doctors. No one has ever fixed anything or offered to fix my toes. I am always sent to other doctors. Nothing gets done and I have lived in pain for 2 years.

“I have been to many doctors since 2004 because of a very bad car accident. I cannot say enough about Dr. Hamill. He took the time and patience to explain everything to me. A gentleman and class act. This doctor really cares and his staff was extraordinary. I highly recommend them.”

“Thanks to Dr. McGrath, Robin and Stephanie for the amazing total knee replacement surgery and care! January 12 was Jack’s first day back out on his waterski! Your team was amazing and a testimonial to how a new knee can make a 70 year old resume activities and life five months after surgery.”

Everyone was generally polite & helpful. The doctor was patient & understanding.

My son Jack injured his ankle at volleyball practice and we took him to one of the local Urgent Care offices for X-rays. Luckily, it was just a sprain. However, I was told that we needed to follow up with our pediatrician or a specialist. It seemed logical to have an Orthopaedic Surgeon review the X-rays and give an opinion. He confirmed the sprain and was able to explain the injury in more detail and how to take care of. He recommended PT, which is in the same complex. So convenient and very friendly staff.

“Dr. Winds staff is top-notch. Great attention to patient problem. Each level of staff is impressive.”

Very easy to set an appointment. The day of went smoothly with no wait. Friendly, informative personnel.

I just started doctoring at the facility on Big Tree Rd. I’m super happy and couldn’t believe how well run it is.

Both Angela and Robin are great. They take their time with you. Excellent treatment plan.

UBMD Orthopaedics was very responsive to my current knee issue and went out of their way to get me scheduled and seen quickly. By that afternoon I was X-Rayed, evaluated and treated by Josh Weeks a PA at their Williams Road office in Niagara Falls. Very convenient for me and I was in and out in approx.1-1/2 hrs. Much appreciated and I am feeling much better this AM, not perfect, but on the way. Thank you.

I was a half-hour late for my appointment and, instead of making me come back another day, all I had to do was wait a very reasonable time and was then attended to. PAC Gregory Zybczynski is outstanding, knowledgeable, and professional. The entire staff is patient and accommodating. Great atmosphere!

Dr. Jain is FABULOUS!!! The service and patient experience he provides is outstanding. I went to him 2 months ago in horrible pain and 8 weeks later I am pain free. I credit Dr. Jain for the correct diagnosis and treatment. He is kind, caring, compassionate and an exceptional Doctor. I cannot say enough about my experience with Dr. Jain and his incredible staff.

Seeing Dr. Guerske was the highlight of my day. She’s so caring & thorough & takes plenty of time explaining the situation. I am so grateful to have her as she makes me feel like she really cares. what a blessing she is. The young man who came in prior to her was very warm & friendly. it was a great experience thank you

This was my second visit for a broken toe. All staff very helpful and courteous. PA was friendly and knowledgeable and took extra time to answer any questions. Thank you!

I had my second treatment for my knees (shots). I arrived, was seen in 15 minutes, and was out in another 15 minutes. Lisa, the receptionist, was most helpful, and the PA, Susan, who gave me the shots, was efficient and answered all of my questions.

“Dr. Matthew Albanese performed trigger thumb surgery on my dominant hand. I was extremely pleased with the surgery and my recovery. Dr. Albanese did a wonderful job of explaining everything to me. The surgery went great, and I have full use of my thumb and hand. He is always kind, courteous, and professional. I would absolutely recommend Dr. Albanese.”

I visited UBMD Ortho three times when I broke my toe and couldn’t be more pleased with the care I was given. Every staff member I dealt with was professional and compassionate and I would rate them a 10.

“I am a patient of Dr. Michael Freitas. I truly appreciate his kind manner and thorough care. He listens and takes the time to answer questions. I also want you to be aware of the excellent support/service I consistently receive from Jennifer, Dr. Freitas support staff member. Jennifer always displays a caring approach and is a true professional in her service to your patients. She represents you well.”

I have a torn meniscus and was in a lot of pain. I was invited to participate in a 3-month trial which is almost complete. I have improved by exercising and PT. The staff is great. They remind and encourage me to keep optimism and perseverance at the forefront of my regimen for healing and fitness.

This was my second post-surgery follow-up. My goal after extensive rotator cuff surgery was to resume my amateur baseball career. The staff is so professional and caring. They have taken a personal interest in me and it shows. Very pleased with the facility doctors and PA.

Excellent, professional service every time. It’s always a pleasure to come to you. The staff is very kind and takes care of our patients. I received injections in both knees and am helped every time I go there. Thank you.

Met with Dr. Duquin for discussion regarding a total reverse shoulder replacement. Dr. Duquin recommended some further testing before scheduling my surgery. He explained his reasoning for further testing and I agreed that it was in my best interest to do so.

My current visit with UBMD Ortho was a very pleasant experience, kind, respectful and professional.

Nora, the PA, is the top of her profession. She is so kind, caring, and respectful. My experience with her was super and I have never encountered such a nice person as she has been to me. Thank you Nora.

A very friendly & clean facility. The MD I saw was very nice & explained many things to me regarding my surgery (knee) as was the physicians assistant. Very knowledgeable and helpful. Would certainly recommend this place.

I had a very good experience. Lynn is a great practitioner and talk to me about the shots and the possible surgery on my knees. By the next day my knees were starting to get better and I feel much better now. I can walk around I can get up my stairs.

Was welcomed by a friendly reception staff and X-ray tech… my appointment with Christopher was great. He listened to my concerns and was proactive in resolving them.

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