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Testimonials

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Read what our patients are saying below.

Have you had a great experience with UBMD Orthopaedics & Sports Medicine? Share your story with us.

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Testimonials

Got ankle pain and shin pain from running. They were great at getting me in right away.

Dr. Jain is FABULOUS!!! The service and patient experience he provides is outstanding. I went to him 2 months ago in horrible pain and 8 weeks later I am pain free. I credit Dr. Jain for the correct diagnosis and treatment. He is kind, caring, compassionate and an exceptional Doctor. I cannot say enough about my experience with Dr. Jain and his incredible staff.

1st time patient. Found the entire staff to be quite compassionate, knowledgeable, courteous, and very caring. The entire process was swift, and very smooth. With no long waits.I will be quick to referr this clinic to others, and should the need be, return here myself for an injury!

Very easy to set an appointment. The day of went smoothly with no wait. Friendly, informative personnel.

I arrived at office fifteen minutes early, No waiting time. Everybody at the facility was very kind and caring. I have a broken arm and will be going back to have a cast put on. Right now I am in a temporary cast. Very wonderful and caring facility.

Within minutes of appointment I was taken in. Very professional staff. Everything was explained in plain English so that I understood my prognoses. Very happy with my journey through this difficult time.

When your head gets rattled, it’s hard to understand or identify its effects. Had a great experience in an attentive atmosphere where my issues became the focus to be solved. Felt very casual and relaxed with a promising focus on a path for recovery. Left my visit with a much better understanding of my situation. That to me is both a relief and a positive direction to focus on! Thanks guys!!

Monica Metzger was superb and took great care of my hand sprains. Highly recommend her!

The office is clean and well organized. The radiology tech was efficient and polite. The wait time was relatively short. The PA listened to the history and asked pertinent questions. He did a thorough examination and then brought in the physician who discussed the impressions. Each was very professional.

Had my 3 month follow up after shoulder surgery. Very impressed with the facility and staff. Professional and caring. They always take a personal interest in me.

Very organized visit. Everyone acted in a professional and courteous manner.

I had my second treatment for my knees (shots). I arrived, was seen in 15 minutes, and was out in another 15 minutes. Lisa, the receptionist, was most helpful, and the PA, Susan, who gave me the shots, was efficient and answered all of my questions.

Everyone was generally polite & helpful. The doctor was patient & understanding.

Seeing Dr. Guerske was the highlight of my day. She’s so caring & thorough & takes plenty of time explaining the situation. I am so grateful to have her as she makes me feel like she really cares. what a blessing she is. The young man who came in prior to her was very warm & friendly. it was a great experience thank you

The staff was very kind and welcoming. The attention to my problem was very well discussed and an MRI was done the next week, skipping the therapy process. I am in need of a new chiropractor and I believe all my medical needs can be achieved at UBMD. I feel great about the future going ahead with my neck issues. Thank you.

The entire process from making the appointment to the actual visit was the best experience I have ever had with a Physician’s office. They we’re respectful of my time and provided courteous, friendly and competent service. Would highly recommend to anyone.

My patient experience at UB Ortho was excellent. I had the opportunity to fill out all my paperwork online prior to my appointment. Registration was prompt and friendly. My x-ray was on schedule and then taken to an exam room. Exam was thorough and informative, and my options explained. I was treated and am feeling good, shoulder pain relieved. I strongly recommend UB Ortho

I have a torn meniscus and was in a lot of pain. I was invited to participate in a 3-month trial which is almost complete. I have improved by exercising and PT. The staff is great. They remind and encourage me to keep optimism and perseverance at the forefront of my regimen for healing and fitness.

I had a very good experience. Lynn is a great practitioner and talk to me about the shots and the possible surgery on my knees. By the next day my knees were starting to get better and I feel much better now. I can walk around I can get up my stairs.

Everyone was very professional and congenial. It was a learning experience. Thank you.

They treated my son quickly and provided the information in a way that he could understand.

This was my first time. It was a great experience. Didn’t have to wait long, Dr. very friendly, patient, and helpful. Gave me the option of getting treatment right then and there instead of making another appointment.

Nora, the PA, is the top of her profession. She is so kind, caring, and respectful. My experience with her was super and I have never encountered such a nice person as she has been to me. Thank you Nora.

I was seen promptly by the doctor and all questions and concerns were answered.

Wonderful service. Friendly, quick, and helpful.

Excellent, professional service every time. It’s always a pleasure to come to you. The staff is very kind and takes care of our patients. I received injections in both knees and am helped every time I go there. Thank you.

I just started doctoring at the facility on Big Tree Rd. I’m super happy and couldn’t believe how well run it is.

Was welcomed by a friendly reception staff and X-ray tech… my appointment with Christopher was great. He listened to my concerns and was proactive in resolving them.

This was my second post-surgery follow-up. My goal after extensive rotator cuff surgery was to resume my amateur baseball career. The staff is so professional and caring. They have taken a personal interest in me and it shows. Very pleased with the facility doctors and PA.

I was in tremendous pain from a previous shoulder injury. Dr Fineberg’s team was able to get me seen quickly and treat my shoulder. The experience at UBMD Ortho was and is always professional and courteous

My current visit with UBMD Ortho was a very pleasant experience, kind, respectful and professional.

I saw Greg Burkhard, PA-C, after fracturing my elbow. He was compassionate and careful, went over my X-ray, treatment risks, and the ways I needed to proceed to ensure the best results in healing. He also reviewed and emphasized what I needed to do once more to make sure I understood the possible consequences if I didn’t take this recovery period seriously. I appreciated his professionalism and instructions. Once again this is the right place to go for care and when facing an unexpected mishap. Thank you!

After a short wait in the waiting room, I was taken back to the suite and assigned a room. I had a brief wait for the doctor, who sent me for X-rays. There was a short walk to the X-ray suite right down the hall, which was very convenient! I was taken right back to my assigned room and the doctor came back and gave me my diagnosis based on those X-rays. The whole visit was less than an hour, well done to all involved! Thank you for valuing my time!

My son Jack injured his ankle at volleyball practice and we took him to one of the local ER offices for X-rays. Luckily, it was just a sprain. However, I was told that we needed to follow up with our pediatrician or a specialist. It seemed logical to have an Orthopaedic Surgeon review the X-rays and give an opinion. He confirmed the sprain and was able to explain the injury in more detail and how to take care of. He recommended PT, which is in the same complex. So convenient and very friendly staff.

Very professional experience, from the front desk to the nurses and provider. I would highly recommend you!

What a nice group of people. Patient, caring, kind and knowledgeable. First class service because they know if you are there, something is hurting. They accommodate without making you feel worse. The medical staff is kind and explains what they are doing. I am glad I went here, everyone was very trustworthy.

When I was greeted by the girl at the check-in desk, she was very polite and friendly. She took my information and told me to have a seat and they would be with me shortly. After a few moments, the lab person called me and performed my X-rays in a professional manner. They took me right to the exam room and the doctor came in after a few minutes. The doctor was very good at answering any questions I had. He performed a few tests and said everything looked good as far as my operation was concerned. I explained I was having other issues and he said he would order up an MRI to find out what else was going on. I left and the girl gave me the print out as to where to call for my MRI appointment. I thanked her and left. I would definitely tell other people about my experience here.

From the when you walk into the office you are taking care of very nice staff very clean the doctor ask question listen to you tells what can be done to fix the problem wish there were more doctor like him very caring great job.

Appointment was scheduled fast – 3 days! There was no wait upon arrival. The Dr was fantastic. No pain at injection site. Very nice!

When I arrived I immediately was greeted by a very pleasant and helpful young lady at the front desk! From there I was escorted to X-ray and was handled with such care then taken directly back to a room! The resident doctor was great and then in walks Dr. Rachala! He makes you feel so at ease and explained what was seen on your X-ray making sure your mind is at ease! He’s the BEST!!

It was nice to see what was wrong. I have seen at least 7 or more doctors. No one has ever fixed anything or offered to fix my toes. I am always sent to other doctors. Nothing gets done and I have lived in pain for 2 years.

I was a half-hour late for my appointment and, instead of making me come back another day, all I had to do was wait a very reasonable time and was then attended to. PAC Gregory Zybczynski is outstanding, knowledgeable, and professional. The entire staff is patient and accommodating. Great atmosphere!

UBMD Orthopaedics was very responsive to my current knee issue and went out of their way to get me scheduled and seen quickly. By that afternoon I was X-Rayed, evaluated and treated by Josh Weeks a PA at their Williams Road office in Niagara Falls. Very convenient for me and I was in and out in approx.1-1/2 hrs. Much appreciated and I am feeling much better this AM, not perfect, but on the way. Thank you.

This was my second visit for a broken toe. All staff very helpful and courteous. PA was friendly and knowledgeable and took extra time to answer any questions. Thank you!

The office and team are always pleasant and on time which makes our day go even better. Thank you.

Excellent service, efficient and effective handing of situation. I am well pleased.

Very knowledgeable and courteous. Friendly. Helpful. Would recommend this office to everyone.

It was a very informative visit that, was professionally conducted by a knowledgeable staff.

I had a great experience at the new PT site on Transit Road near Como Park Blvd. Peter Tonsoline reviewed my report with me and then set up a program up after my knee surgery. He, Patti and Kathleen were always there and watching to make sure I did the exercises correctly.  Jessica the receptionist was also very friendly and accommodating to my requests for times for my sessions. They are all very professional and friendly. I am doing great and it is due to their help. 5 stars for sure.

My experience at UBMD’s facility in Orchard Park was just the way I like any medical visit. Quick, simple, and on time. I didn’t have to wait in the office for more than 5 minutes before being seen. And the receptionist for the main office and for Doctor Phillips were kind, courteous and extremely helpful. Thanks for the great experience.

The doctor & his assistant were very knowledgeable and they helped me understand my problem.