Contact
Need an Appointment or Have a Question?
To request an appointment, contact our administrative team, or ask a medical or billing question, please visit MyChart.
Please Note: For confidentiality purposes, we cannot respond to medical or billing inquiries via email. Please include your phone number so our team can contact you directly.
Messages received over the weekend will be answered the next business day. Fields marked with an asterisk (*) are required.
Administrative Office
UBMD Orthopaedics & Sports Medicine
4225 Genesee Street, Suite 400
Cheektowaga, NY 14225
Telephone: 716.204.3200
Administrative Fax: 716.204.4061
Medical Records Fax: 716.204.4337
Toll-Free Billing Inquiries: 888-608-0322
Phone Hours
Main Line, Physician Offices & Billing Office:
Monday–Friday: 8:00 AM – 4:00 PM
Lunch Break
Our staff typically takes lunch from 12:00-1:00 PM.
During this time, call volumes may be higher and you may experience an extended wait or need to leave a voicemail.
During Business Hours
Voicemail: Messages left between 8:00 AM and 4:00 PM are typically returned within 24 hours—often sooner.
Patient Portal: For non-urgent questions, you can also send a secure message through the Patient Portal, which is monitored throughout the day.
After Business Hours
Calls made after 4:00 PM are routed to our answering service.
Non-Urgent Matters: Leave a voicemail to be returned on the next business day.
Urgent Concerns: Remain on the line to speak with the on-call provider.