For Patients

To schedule or change an appointment, please call our office at 716.204.3200 during normal daytime business hours (Monday through Thursday 8am-5pm, and 8am-4:30pm on Fridays).

Please provide 24-hour notice by telephone if you are calling to cancel.

If your insurance provider requires a referral, it must be in acquired prior to scheduling your appointment.

In addition to instruction provided by your orthopaedic physician’s office, bring the following to your appointment:

• Your insurance card
• Photo ID
• Credit card, cash or personal check for necessary payments (ex: copays, high deductible, etc.)
• Any relevant images (ex: x-ray, MRI, CT scans, etc.)
• List of medications, supplements, vitamins and allergies
• For worker’s compensation cases, please bring the items listed above in addition to:
  • Date of injury
  • Your employer’s name and address
  • Your employer’s insurance carrier’s name and address
  • Your worker’s compensation case number
• For no-fault cases, please bring the items listed in the first section in addition to:
  • Date of accident
  • Insurance carrier’s name and address
  • Claim number

For our non-English speaking patients, we offer an interpreter service via telephone or in-person. For telephone interpretation, we use LanguageLine Solutions. We also use Service Bridges, Inc., and the International Institute of Buffalo for in-person interpreting. If you’d like to use this service, please inform the physician’s staff ahead of time. This is free of charge for the patient.

For our deaf patients, we utilize Deaf Access Services. A representative will meet you for your appointment and translate the conversation between you and the physician. This is free of charge for the patient.

For questions about your personal care, contact your physician’s office either via phone or through our patient portal (link). If you don’t know your physician’s direct phone number, call 888-608-0322.