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We understand that going to the doctor’s office can be confusing – our goal is to make the patient experience less complicated for you and your family. Below we’ve addressed some commonly asked questions. As always, if you have a question or concern, give us a call at 716.204.3200. 

Please Note: All HIPAA signatures must be updated annually.


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Frequently Asked Questions

How do I schedule or change an appointment?

To schedule or change an appointment, please call our office at 716.204.3200 during normal daytime business hours (Monday through Thursday 8am-5pm, and 8am-4:30pm on Fridays).

Please provide 24-hour notice by telephone if you are calling to cancel.

Do I need a referral from my primary care physician?
This depends on your insurance provider. It’s the patient’s responsibility to call their insurance provider to inquire about referrals. If you do need a referral, your primary care physician should be contacted.

If your insurance provider requires a referral, it must be in acquired prior to scheduling your appointment.

What should I bring to my first appointment?

In addition to instruction provided by your orthopaedic physician’s office, bring the following to your appointment:

  • Your insurance card
  • Photo ID
  • Credit card, cash or personal check for necessary payments (ex: copays, high deductible, etc.)
  • Any relevant images (ex: x-ray, MRI, CT scans, etc.)
  • List of medications, supplements, vitamins and allergies
  • For worker’s compensation cases, please bring the items listed above in addition to:
    • Date of injury
    • Your employer’s name and address
    • Your employer’s insurance carrier’s name and address
    • Your worker’s compensation case number
  • For no-fault cases, please bring the items listed in the first section in addition to:
    • Date of accident
    • Insurance carrier’s name and address
    • Claim number
How long should I plan on being at your office?
Because we are a one-stop-shop for your orthopaedic needs, our office appointments may last longer than you’d anticipate. We have in-house casting, bracing, imaging and physical therapy so that you, the patient, don’t need to visit multiple offices for your injury. As such, we tell patients to expect about two hours at our office for an initial appointment. If you are an established patient, you should anticipate spending about an hour at our office.
I do not speak English/I am hearing-impaired. Do you have an interpreter?

For our non-English speaking patients, we offer an interpreter service via telephone or in-person. For telephone interpretation, we use LanguageLine Solutions. We also use Service Bridges, Inc., and the International Institute of Buffalo for in-person interpreting. If you’d like to use this service, please inform the physician’s staff ahead of time. This is free of charge for the patient.

For our deaf patients, we utilize Deaf Access Services. A representative will meet you for your appointment and translate the conversation between you and the physician. This is free of charge for the patient.

How will you remind me of my appointment?
Upon scheduling your appointment, we will ask you for permission to contact you via email and text. If we have your email address on file, you will receive an automated email asking you to confirm your appointment. If we do not receive a confirmation, we will send a text to the cell phone number you’ve provided. Please respond with a “Y” or “N” to confirm. If we are unable to obtain confirmation via email or text, you will receive a telephone call to confirm. Once you confirm one time, you will not receive additional notifications.
Who do I contact about billing questions?

For questions about your personal care, contact your physician’s office either via phone or through our patient portal (link). If you don’t know your physician’s direct phone number, call 888-608-0322.

Why can’t I be seen for a worker’s compensation/no-fault injury during OrthoCare hours?

New York State mandates that any worker’s compensation or no-fault injuries are seen by a physician, or by a physician assistant/nurse practitioner only if their supervising physician is on-site. During OrthoCare (urgent care) hours, physicians are not always on-site.

What insurances plans do you accept?

Click HERE to view our insurance participation list.

It is the patient’s responsibility to be aware of their insurance coverage, policy provisions and authorization requirements. Not all UBMDOSM providers participate with all insurance companies. Please verify whether the physician accepts your insurance coverage when scheduling an appointment. We bill non-participating insurance companies as a courtesy to you. This may require that payment is required before service. Any outstanding balances are the responsibility of the patient.

Are you accepting new patients?

All of our physicians are accepting new patients. Call 716.204.3200 to schedule an appointment.

How early should I arrive to my appointment?
We ask that new patients arrive to their appointments 20-30 minutes early if they have not already completed their paperwork. If paperwork is complete, plan on arriving 10-15 minutes early for any additional forms requested by your physician.

For established patients, we ask that you arrive 15 minutes early.

What can I do on the patient portal?

The patient portal is an excellent resource for patients (and for our staff)! You can request prescription refills, send messages to the physician, update/change medical history, and request appointments. For more information, click HERE.

Who do I contact about my medical care?

For questions about your personal care, contact your physician’s office either via phone or through our patient portal (link). If you don’t know your physician’s direct phone number, call 716.204.3200 and you will be directed.

Can I bring my pet to the office?

No, please refrain from bringing pets or any animals into our offices.