COVID-19 Information & Updates

COVID-19 Update: Protecting Our UBMD Family

UBMD Orthopaedics & Sports Medicine, UBMD Physicians’ Group and its practices are continually monitoring the evolving COVID-19 situation and following the recommendations from the Centers for Disease Control and Prevention (CDC), New York State Department of Health and Erie County Department of Health.

While still providing needed care, UBMD Physicians’ Group and our practices are working with our public health partners to limit the spread of COVID-19 in our community and keep our patients and team safe – the entire UBMD family.

During this rapidly changing situation, here are some answers to the most frequently asked questions.

Frequently Asked Questions

  • Fever
  • Cough
  • Shortness of breath
  • If you have been in contact with a person who is in quarantine or tested positive for COVID-19
  • If you have recently returned from China, Iran, Italy, Japan, Europe or South Korea

Take these steps

  1. Call your primary care provider, stay home and limit contact with family members until advised otherwise. Together with the Erie County Department of Health, you’ll be advised on recommended next steps.
  2. Call ahead before going in person to any healthcare facility.
  3. Don’t go to your local emergency department for COVID-19 testing. The emergency department is only for those who need the most critical care.*

*If you have chest pain, severe shortness of breath or other potentially life-threatening problems, call your closest emergency room to notify them of your pending arrival or call 911*

If you develop these symptoms or have the above history, call the office where your appointment is scheduled. The patient service representative will review this information with you and discuss your options, and, if needed, the provider may recommend that you call your primary care provider.

If you do not have these symptoms, when coming to the office, we are asking that you come to your appointment alone. If a minor has an appointment with us, we ask that one parent accompanies them. If medically necessary, patients can bring one assistant.

Our practice is still seeing patients. If you need care, please call 716.204.3200. A representative will work with you and your provider to determine what type of appointment is right for you. We are now offering Telemedicine. Appointments can be conducted through video or phone calls. For certain cases, an in-person visit may be required. Additionally, our UB OrthoCare service is seeing patients for urgent care of broken bones, strains, sprains, concussions and any other emergent orthopaedic needs.

Yes, we are now offering telemedicine. It provides the access to the vital care you need without having to come to the office. For each visit, your provider will determine if the appointment can be done by video call, phone call or if an in-person visit is required.

During the COVID-19 pandemic, our offices are reviewing upcoming, pre-existing appointments to determine if they are eligible to be offered through telemedicine. If so, the office will reach out to you prior to the appointment. You can also call your provider’s office in advance and ask in advance if your appointment can be changed to telemedicine.

As your healthcare provider, we take serious care maintaining the safety of our patients, team and offices. Below are some ways we’re working to safeguard health and safety:

*The CDC recommends that all people wear protective masks while occupying public spaces. Our staff will be wearing masks to protect our patients , and we will be asking all patients to do the same. If you come to one of our facilities without a mask, we will be happy to provide you one. *

  • Screen patients before appointments and at check-in
  • Reducing population density density at offices by limiting patients who are minors to one parent/guardian and recommending adults come alone, unless needing assistance**
  • Increased cleaning frequency of high-touch surfaces
  • Hand sanitizer and tissues available in all main areas
  • Updating our employees on new protocols and procedures
  • Screening our employees before they enter the offices
  • Encouraging social distancing of at least 6′ feet between all patients and team members

All of these measures and more are meant to reduce the risk of exposure to our patients and team.

Stay home 

  • Stay home as much as possible, limiting your exposure to others.
  • Leave home only for necessities, such as groceries, the pharmacy, medical care or essential work.
  • When you do leave, maintain six feet between you and anyone else.

Practice good hand hygiene

  • Wash your hands often: wet, lather, scrub for 20 seconds, rinse and dry.
  • If soap and water are not around, or your hands are not visibly dirty, use an alcohol-based hand sanitizer (60% alcohol or more).

Practice good respiratory hygiene

  • When coughing or sneezing, cover your mouth and nose with a flexed elbow or tissue.
  • Use the nearest waste receptacle to dispose of the tissue after use.
  • Perform hand hygiene after having contact with respiratory secretions and contaminated objects/materials.

Avoid touching your face – especially eyes, mouth and nose

Sanitize high-touch surfaces such as doorknobs, counters, appliance handles and cellphones. The Environmental Protection Agency has issued a list of cleaning products shown to kill the virus causing COVID-19.

Keep your immune system strong by maintaining healthy habits, such as getting enough sleep, eating healthy foods, drinking plenty of liquid and staying active

Maintain six feet of separation between you and anyone coughing or sneezing

Stay home when you’re sick, but call ahead before seeking medical care

Follow travel guidelines provided by the CDC, NYS Department of Health and Erie County Department of Health

We thank you for taking steps to ensure our community’s safety and for working with us during this time as we take extra precautions to ensure the health of the entire UBMD family.

This information may be updated at any time to adhere to recommendations from the CDC, NYS DOH and Erie County DOH.