General Contact & Directory
Contact Information
Administrative Office
UBMD Orthopaedics & Sports Medicine
4225 Genesee Street, Suite 400, Cheektowaga, NY 14225
Telephone: 716.204.3200
Administrative Fax: 716.204.4061
Medical Records Fax: 716.204.4337
Toll-Free Billing Inquiries: 888-608-0322
Phone Hours
Main Line, Physician Offices & Billing Office:
Monday–Friday: 8:00 AM – 4:00 PM
Lunch Break
Our staff typically takes lunch from 12:00-1:00 PM.
During this time, call volumes may be higher and you may experience an extended wait or need to leave a voicemail.
During Business Hours
Voicemail: Messages left between 8:00 AM and 4:00 PM are typically returned within 24 hours—often sooner.
Patient Portal: For non-urgent questions, you can also send a secure message through the Patient Portal, which is monitored throughout the day.
After Business Hours
Calls made after 4:00 PM are routed to our answering service.
Non-Urgent Matters: Leave a voicemail to be returned on the next business day.
Urgent Concerns: Remain on the line to speak with the on-call provider.
Phone /Fax Numbers
Main Office – 716.204.3200
Billing – 888.608.0322
Compliance Office
view compliance page
Employment/Careers – 716.204.3200
View Careers Page
Medical Records – 716.204.3200
Medical Records Fax – 716.204.4337
Physical & Occupational Therapy – 716.204.3200
Patient Advocacy – 716.906.5959
Social Accounts
Our Locations
716 Health
111 North Maplemere Road, Suite 100
Williamsville, NY 14221
BrookBridge Medical Building
5959 Big Tree Rd #108,
Orchard Park, NY 14127
Buffalo General Medical Center
100 High St,
Buffalo, NY 14203
Canalside - IMPACT Sports
100 Washington St,
Buffalo, NY 14203
Canalside - Physical Therapy
100 Washington St,
Buffalo, NY 14203
Depew
5102 Transit Rd,
Depew, NY 14043
Erie County Medical Center
462 Grider St,
Buffalo, NY 14215
Oishei Children’s Hospital
818 Ellicott St,
Buffalo, NY 14203
Orchard Park – Abbott Road Location
4180 Abbott Rd,
Orchard Park, NY 14127
Summit Healthplex
6934 Williams Rd #600,
Niagara Falls, NY 14304
Wyoming County Community Health System
400 N Main St,
Warsaw, NY 14569
Contact Form
Please complete this form to request an appointment, or contact our administrative team. Weekend emails will be answered the following business day. For confidentiality purposes, we are not able to respond to requests via email – so please include your phone number for us to call. (*Required Fields)