17 Feb 2017

Over the weekend my son fell and ended up fracturing his arm. I was nervous about going to a specialist with a 23-month-old in fear of a long wait time for just a few minutes with the doctor. But I was pleasantly surprised. Everyone I spoke to today was great. Right from the first call the receptionist was quite polite and sincerely apologized when I was put on a longer than usual hold. They were able to squeeze my son in on the same day that I called. When we arrived there was an activity block for him to play with while I filled out paperwork and he didn’t mind the 10 minute wait to be called back. When we were called back we were greeted by the receptionist in the pediatric area. She was very friendly and even let my son take one of the toys from the waiting room back into our room to help keep him entertained. When we met Shelby she was amazing with my son. She was gentle and patient with him. Even though he was scared, it put me at ease that she wasn’t uncomfortable working with a “difficult” child. When we saw Dr. Ferrick he didn’t just jump in and start examining my son. He started talking to him and letting my son warm up to him. We ended up needing a cast and a repeat X-ray and even then everyone was amazing with my toddler. I’m so glad we had the opportunity to be seen by this amazing group of people. Thank you!!!