The survey I completed did not begin to explain my recent stay at Buffalo General Hospital for a hip replacement. First of all, I feel so lucky to have Dr. Rachala as my surgeon. He is caring, compassionate, reassuring, and competent, yet professional with a pleasant “bedside” manner. I was pleasantly surprised with the beautiful private suites, the furnishings and feeling of comfort they provided. Most importantly, the care I received as a patient there was beyond impressive. Whatever you have done to bring your hospital up to this level, please continue to do it, and THANK YOU.